Day shift, above-industry rates, HMO for you + 1 dependent from start date, 15 days leave, Monthly Celebration Dinner & Monthly CEO Lunch
Who is GO-VA?
We provide our clients based in Australia, NZ, Singapore and the US with offshore employees. We are a managed operations company. You will work in the GO-VA office in Cebu as part of our internal team. Best of all, you will enjoy a friendly professional team environment with lots of great benefits.
We are known for our kind and caring culture.
About Your Client:
Your Brisbane-based client is an author and expert on thought leadership marketing. She provides consultancy services on business and personal brand strategy, as well as content creation and lead generation for consultants, thought leaders, experts, and influencers.
What You Will Do:
Daily Practice Management:
Maintaining the Executive’s diary
Ensuring that the Executive is given follow-ups on pending and incomplete tasks.
Adding any tasks that come up into the project management system
Monitoring communication streams including email inboxes, Drift live chat, social media direct messages and private Facebook groups; ensuring customers and sales opportunities are prioritised, and KPIs for response times are met
Using the project management system to complete tasks assigned
Attending a daily check-in, with any questions or queries saved up to ask then
Using templated projects in our system to set up a project for every practice activity or deliverable
Setting up files and completing confirmations, run sheets and any other documents required using templates and processes
Documenting the Executive’s work in the calendar to see to its completion
Using templates to communicate with clients
Reporting as Business Manager on status, issues and any roadblocks
Publishing newsletters provided by our copywriter in ActiveCampaign
Sharing newsletters in social media and on Linkedin articles
Using copy provided by the copywriter to create posts for private Facebook groups and our social media; scheduling in Buffer and either using Asana or coordinating with designer images required
Outbound connections to target audiences on LinkedIn
Messaging invitations on LinkedIn
Engaging with comments on social media channels
Adding leads from Lead Generation invitation to ActiveCampaign and the automation sequences
Adding all leads and opportunities as deals to ActiveCampaign
Adding sales calls to the Executive’s diary
updating our WordPress website as required
Flagging outside-of-scope tasks but presenting a solution at the same time. e.g. an outsource provider, one-off contractor etc
Online Course Management:
Assist in managing the Kajabi platform
Using templates to set up landing pages
Loading videos, lessons, resources etc.
Adding and managing users
Creating and managing offers
Staying across daily communications and responding within set timeframes
Sending gifts as required
Maintaining client records in the CRM
Ensure the monitoring of client birthdays and flagging them so we connect and possibly send a card or gift
Help in maintaining customer connection and retaining customers for life through amazing service
Liaising with stakeholder and the systems guru on automation (Zapier Automation and others)
Managing the database in ActiveCampaign
Assist with managing the Woocommerce store
Assisting with Kajabi
Using Buffer for social media scheduling
Using Dropbox and G-Suite
Using Drift for live chat messages
Using Asana for project management
Forwarding receipts to the bookkeeping hub
Finding invoices if required
Completing a weekly spreadsheet allocating line items to the correct account code
Your Skills and Qualifications:
Must have strong and highly advanced organizational skills, including the ability to manage the client’s diary responsibly
Must have strong database and CRM management skills
Strong problem-solving skills
Ability to be proactive with a solution-oriented approach
Strong written and verbal communication skills
Highly professional attitude and good customer service skills
Benefits You Will Enjoy:
HMO from start date plus 1 free dependent *** (no hierarchy, P180K coverage, P10K medicine reimbursement, Private Room)
P100K Life Insurance coverage
Welcome gift on your first day
10 days leave (Year 1) | 15 days leave (after Year 1)
Monthly Discover You lunch (CEO Fiona Kesby’s presentation, training led by Founder Matt Kesby, and Values Awards)
Welcome Afternoon Tea with CEO
Christmas and New Year break
P5K referral bonus
Chance to win a P20K island holiday
*** Conditions apply.
This is a work-from-home role during the pandemic. Once improvements allow full office-based operations, this may become an office-based job role.
Do you believe you’re the right person for this role? We’d love to hear from you!
Initial interviews will take place over the phone and final interviews will be done online. We are not entertaining walk-in applicants, in compliance with current health measures.
What this means: you can start your remarkable career in GO-VA by applying now at https://r24.go-va.com.au/apply or selecting “Apply Now” at the bottom of the screen.